Frequently Asked Questions

Yes, we ship to all provinces and territories in Canada. Orders ship from our location in Mississauga, Ontario. Standard shipping is $12.97 and express shipping is $39.95. Orders over $99 qualify for reduced shipping from $1.95. See our shipping page for full details.

Standard shipping typically takes 5–10 business days depending on your location. Express shipping takes 2–4 business days. Orders placed before 2:00 PM ET on business days are usually processed the same day.

We currently only ship within Canada. For U.S. orders, please visit a Fenix-authorized U.S. retailer.

Yes, all prices on our site are in Canadian dollars (CAD). The price you see is the price you pay — no currency conversion surprises at checkout.

Yes. We are an authorized Fenix dealer. Every product we sell is 100% authentic and sourced through authorized distribution channels. See our authenticity guarantee for more information.

It depends on your intended use. For everyday carry, look at our EDC flashlights. For outdoor activities, check our camping and hiking collection. If you need maximum throw distance, browse our long range flashlights. You can also contact us and we'll help you find the right light.

Fenix flashlights use a variety of battery types depending on the model. Common types include 18650, 21700, 16340, AA, and AAA rechargeable lithium-ion or standard cells. Many newer models include a built-in rechargeable battery with USB-C charging. Check the product page for specific battery requirements.

Fenix flashlights and headlamps come with a limited lifetime warranty against defects in materials and workmanship. Batteries and chargers are covered for one year. Visit our warranty page for full details.

Yes, we accept returns of unused, unopened products within 30 days of delivery. Items must be in their original packaging. See our returns and exchanges page for the full policy and instructions.

You can reach us by email at info@canadianflashlightssupply.com, by phone at +1-437-707-6240, or through our contact form. We aim to respond within one business day.

Yes, we work with businesses, government agencies, and organizations across Canada. Contact us with your requirements for volume pricing and purchase order arrangements.